Frequently Asked Questions (FAQ) – LittleCrownToys

Quick answers (at a glance)

Dispatch time: 1–2 business days
Delivery estimates: UK 2–5 business days; EU 3–8; international 5–12 (shown at checkout)
Returns window: 30 days from delivery (unused, in original packaging unless faulty)
Contact: help@littlecrowntoys.com | +44 7462 709654

Orders & Payments

What payment methods do you accept?
Visa, Mastercard, American Express, Apple Pay, Google Pay, and other secure methods shown at checkout. We do notstore full card details; payments are processed by trusted providers.

Can I modify or cancel my order after placing it?
Yes—if it hasn’t been processed or shipped. Email help@littlecrowntoys.com as quickly as possible with your order number. If the order has shipped, you can use our returns process.

Do you offer gift cards?
Yes—LittleCrownToys digital gift cards, delivered by email.

Are prices inclusive of VAT?
Prices are shown in GBP. UK orders include VAT where applicable. Taxes and duties for non-UK orders are shown or collected according to destination rules.

Shipping & Delivery

Do you offer free shipping?
We occasionally run free-shipping promotions. Otherwise, live shipping rates and delivery windows appear at checkout based on your address and carrier options.

How long does shipping take?

Processing (warehouse): typically 1–2 business days
Delivery estimates: UK 2–5, EU 3–8, international 5–12 business days
Exact estimates and tracking are provided at checkout and via email once shipped.

Do you ship internationally?
Yes. Availability, costs, and delivery times vary by country. Any import fees due will depend on local regulations.

How do I track my order?
You’ll receive a tracking email after dispatch. You can also check status anytime on our Order Tracking page (add your link/slug).

Returns & Refunds

What is your return policy?
Returns are accepted within 30 days of delivery. Items must be unused and in original packaging (unless faulty). Start on our Shipping & Returns page (add your link/slug) or email help@littlecrowntoys.com with your order number.

What if my item arrives damaged, faulty, or incorrect?
Email help@littlecrowntoys.com with the order number and clear photos/video. We’ll arrange a replacement or refund according to your preference and eligibility.

How long do refunds take?
Once approved and processed, refunds usually appear within 3–10 business days, depending on your payment provider.

Products & Safety

Are your toys safe for young children?
Yes. We prioritise reputable brands and suppliers. Products are safety-tested (e.g., EN71/CE where applicable) and age-graded. Always follow age guidance and warnings on the product page/packaging.

Do your toys support child development?
That’s our focus. We curate toys that encourage cognitive, sensory, and motor skill development—while keeping play joyful and engaging.

What age ranges do you cover?
From 0–18 months through 8+ years. Each product page shows recommended age and key benefits.

Missing parts or instructions?
Contact help@littlecrowntoys.com—we’ll organise replacements or provide digital instructions where available.

Accounts, Promotions & Gifts

Do I need an account to order?
No—guest checkout is available. Creating an account helps you view orders faster and store addresses safely.

How do I use a discount code or gift card?
Enter the code at checkout. Gift cards apply as store credit toward your order total.

Can I request gift wrapping or a gift message?
If offered, you’ll see options at checkout; otherwise email us and we’ll do our best to help.

Privacy & Security

Is my personal information safe?
Yes. We use encryption in transit and strict access controls. See our Privacy Policy and Cookie Policy (add your links/slugs) for details and choices about analytics/marketing cookies.

Contact & Company Details

Email: help@littlecrowntoys.com
Phone (UK): +44 7462 709654
Website: https://littlecrowntoys.com
Address: Office 14322, 182–184 High Street North, East Ham, London, E6 2JA, United Kingdom