Last updated: 1 September 2025
We want you and your child to love every purchase from LittleCrownToys. If something isn’t right, you can return most items within 30 days of delivery for a refund—simple and hassle-free.
Quick summary
- Return window:Â 30 days from delivery
- Condition:Â unused, all parts/accessories, original packaging (unless faulty)
- Refund method:Â original payment method
- Processing time: typically 3–10 business days after inspection
- Return postage: customer pays for change-of-mind; we cover faulty/incorrect items
- Your statutory consumer rights remain unaffected
What’s covered
You’re eligible for a money-back refund when:
- You changed your mind, ordered the wrong item, or the gift isn’t suitable.
- The product arrived damaged, faulty, or incorrect.
For damaged/incorrect items, contact us within 7 days of delivery so we can put things right quickly.
What’s not covered (unless faulty)
- Opened consumables (e.g., slimes/refills, paints, glues)
- Personalised items or custom orders
- Digital gift cards
- Items marked Final Sale on the product page
- Items returned used, incomplete, or without essential parts/packaging (may be eligible for partial refund)
How to start a return (3 easy steps)
- Email us at help@littlecrowntoys.com with your order number, item(s), and reason for return.
- We’ll reply with your RMA (Return Authorisation) and the correct return address/label.
- Please do not send returns to our London office without an RMA.
- Pack securely (all parts, manuals, tags, accessories) and post within 14 days of receiving your RMA.
Return postage & labels
- Change-of-mind / unwanted: return postage is paid by the customer.
- Damaged, faulty, or incorrect: we’ll provide a prepaid label or reimburse reasonable postage (receipt required).
We recommend a tracked service and keeping your proof of postage until your refund is confirmed.
Refunds & timelines
- Refunds are issued to your original payment method once the return reaches our warehouse and passes inspection.
- Most refunds appear within 3–10 business days (bank/card processing can vary).
- If an item is returned used or missing parts (and not faulty), we may deduct a reasonable amount to reflect the diminished value.
Exchanges
Need a different item quickly?
- Fastest: place a new order and return the original for refund.
- Direct exchanges may be available—ask our team when you request your RMA.
Gifts
- Refund to purchaser:Â refunds go to the original payment method.
- If you received the item as a gift, we can provide store credit to you once the return is received (tell us in your email).
Bundles & multi-item sets
- Sets must be returned complete. If part of a bundle is returned, we’ll refund the bundle minus the full price of items kept, where applicable.
Lost, delayed, or “delivered but not received”
- If tracking shows no movement or the parcel is marked delivered but you can’t find it, contact us within 7 days.
- We’ll investigate with the carrier; if confirmed lost, we will reship or refund.
Your consumer rights
Our 30-day guarantee adds to your legal rights under UK consumer law (including the Consumer Contracts Regulations and the Consumer Rights Act). Nothing in this policy limits those rights.
Questions or help
Email: help@littlecrowntoys.com
Phone (UK): +44 7462 709654
Website: https://littlecrowntoys.com
Postal address:
LittleCrownToys
Office 14322, 182–184 High Street North
East Ham, London, E6 2JA, United Kingdom
(Correspondence only. Returns are processed at our warehouses.)
